Refund Policy

Effective Date: November 1, 2025
Last Updated: November 11, 2025
Version: 1.0

1. Purpose and Scope

This Refund Policy explains when customers of AI Upscale Free AI Image Upscaler to 4K Online may request a refund for purchases made through https://AI Upscale or in-product checkout flows. It applies to:

• Recurring subscriptions (monthly or yearly)
• One-time credit packs or pay-as-you-go balances
• Usage-based fees tied to AI generations, renders, or downloads sold by AI Upscale Free AI Image Upscaler to 4K Online

Your statutory consumer rights, including mandatory cooling-off periods in the EU, UK, and certain U.S. states, remain unaffected.

2. Quick Reference Table

Purchase type	Eligibility window	Notes
First-time subscription	14 days from initial charge	Must have used fewer than 20% of included credits/features.
Renewal subscription	Refunds considered case-by-case within 7 days	Requires proof that benefits were not used after renewal.
Credit packs (unused)	14 days from purchase	Credits must remain unused; partially used packs are prorated on remaining balance only.
Credit packs (used)	Only if generation failed due to our systems	Automatic refunds may apply (see Section 4).
Promotional bundles or beta access	Non-refundable unless required by law	We will clearly label non-refundable offers at checkout.

3. How to Request a Refund

1. Collect details: Include the order ID, purchase date, email on file, and a short explanation.
2. Contact support: Open a ticket at email.
3. Timing: Submit your request within the eligibility window outlined above.
4. Verification: Our team may ask for additional proof (screenshots, receipts, or logs) to confirm the issue.
5. Outcome: We will provide an initial response within 2 business days and, when approved, submit the refund to the original payment method.

Refunds are credited back through the same processor (currently Stripe). Banks typically post the funds within 5–10 business days, though some regions may take longer.

4. Automatic Refunds for Failed Generations

When an AI generation fails because of provider downtime, content policy rejection, or infrastructure errors, AI Upscale Free AI Image Upscaler to 4K Online automatically attempts to return the consumed credits. This process happens in the background and appears as a “Refunded” line item inside your billing history.

If the automatic refund does not appear within 24 hours, please send the task ID to email so we can manually trigger a review. Manual adjustments are normally completed within 3 business days.

5. Non-Refundable Situations

We generally cannot provide refunds when:

• Credits or outputs were consumed successfully as described.
• Access was revoked for violating the Terms of Service, including abuse or chargeback fraud.
• The request is submitted after the stated eligibility window and no statutory right applies.
• Losses result from unsupported third-party workflow automations or local environment misconfiguration.
• You purchased from an unauthorized reseller. Please contact that seller directly.

6. Regional Consumer Rights

Customers in the European Economic Area (EEA) and United Kingdom may cancel most digital purchases within 14 days of the transaction unless they explicitly agreed to immediate delivery. By downloading or using credits before the withdrawal period ends, you acknowledge that refunds may be limited to unused portions. Submit regional consumer requests through email and include “Right of Withdrawal” in the subject line.

Brazilian, Australian, and other jurisdictions with mandatory consumer guarantees may have additional protections. We will honor those local regulations when applicable documentation is provided.

7. Chargebacks and Payment Disputes

Please contact us before filing a chargeback. Filing disputes without first giving AI Upscale Free AI Image Upscaler to 4K Online an opportunity to help may lead to suspension of your account while the processor investigates. If a chargeback is resolved in our favor, we may charge a dispute fee to cover processor costs.

8. Changes to This Policy

We may update this Refund Policy to reflect new regulations, features, or pricing models. When changes are material, we will post a notice within the app or email affected users. The “Last Updated” date above shows the most recent revision. Continued use of the Service after updates constitutes acceptance of the revised policy.

9. Contact

Questions about refunds can be sent to:

• Email: email

We aim to resolve refund requests promptly and transparently so you can keep building with confidence on AI Upscale Free AI Image Upscaler to 4K Online.